Albert Road Clinic
Part of Ramsay Health Care

How to Refer a Patient

Enquiries

For general enquiries about accessing the services at Albert Road Clinic please call 03 9256 8322.

Private health insurance is recommended and a referral from a psychiatrist or general practitioner is required.

Referrals

Medical practitioners should direct all referral enquiries to our EasyAccess service via telephone 1300 251 243 from 8:30am to 5:00pm Monday to Friday.

Referrals can be faxed directly to 03 9256 8361.

  1. A referral from a medical practitioner is required for an inpatient admission.

  2. Medical practitioners may:

    • Telephone EasyAccess on 1300 251 243 to discuss referral

    • Fax referral to 03 9256 8361
      Referrals may be addressed to ‘Dear Doctor at Albert Road Clinic’ or to an accredited psychiatrist of your choice (please refer to the specialists directory).

  3. Please include in the referral:

    • Patient’s name, address, date of birth, contact numbers and Health Insurance details

    • Outline of presenting problem

    • Previous mental health history, treatments and potential risk factors

    • Relevant medical history

    • Current medications

  4. Intake contacts the patient and:

    • Undertakes a health fund check and informs the patient of the outcome

    • Obtains additional information and undertakes a telephone risk assessment

  5. Intake contacts psychiatrist/s appropriate to the patient’s needs

  6. If admission criteria is met and a psychiatrist accepts the admission:

    • Intake contacts the patient to arrange the admission

    • Intake contacts the referring doctor to advise the admission date and treating psychiatrist

Referrers, please allow up to 2 days for notification of the outcome of a referral. Note: Psychiatrists have variable office hours.

On occasions when there is not a psychiatrist available to accept the admission Intake notifies the referring practitioner.

An electronic discharge summary will be sent to the referrer upon discharge of the patient and should typically arrive within 48 hours.

  1. A referral from a medical practitioner is required for admission to a community program (day programs and outreach).

  2. Medical practitioners may:

    • Telephone EasyAccess on 1300 251 243 to discuss referral

    • Fax referral to 03 9256 8361
      Referrals may be addressed to ‘Dear Doctor at Albert Road Clinic’ or to an accredited psychiatrist of your choice (please refer to the specialists directory).

  3. Please include in the referral:

    • Patient’s name, address, date of birth, contact numbers and Health Insurance details

    • Outline of presenting problem

    • Previous mental health history, treatments and potential risk factors

    • Relevant medical history

    • Current medications

  4. Intake contacts psychiatrist/s appropriate to the patient’s needs

  5. Intake advises the referrer of the psychiatrist accepting the referral

  6. The psychiatrist’s secretary contacts the patient to arrange an outpatient appointment

  7. Following the appointment the psychiatrist makes an internal referral to Community Programs

  8. Community Programs contacts the patient and:

    • Undertakes a health fund check and informs the patient of the outcome

    • Books an appointment for an assessment by a Community Programs therapist

  9. Following the assessment by the Community Programs therapist the patient is booked in to the appropriate program

Referrers, please allow up to 2 days for notification of the outcome of a referral. Note: Psychiatrists have variable office hours.

On occasions when there is not a psychiatrist available to accept the admission Intake notifies the referring practitioner.

An electronic discharge summary will be sent to the referrer upon discharge of the patient and should typically arrive within 48 hours.

  1. A referral from a medical practitioner is required for an outpatient appointment.

  2. Medical practitioners may:

    • Telephone EasyAccess on 1300 251 243 to discuss referral

    • Fax referral to 03 9256 8361
      Referrals may be addressed to ‘Dear Doctor at Albert Road Clinic’ or to an accredited psychiatrist of your choice (please refer to the specialists directory).

  3. Please include in the referral:

    • Patient’s name, address, date of birth, contact numbers and Health Insurance details

    • Outline of presenting problem

    • Previous mental health history, treatments and potential risk factors

    • Relevant medical history

    • Current medications

  4. Intake contacts psychiatrist/s appropriate to the patient’s needs

  5. Intake advises the referrer of the psychiatrist accepting the referral

  6. The psychiatrist’s secretary contacts the patient to arrange an outpatient appointment and will advise of attendance fees

Referrers, please allow up to 2 days for notification of the outcome of a referral. Note: Psychiatrists have variable office hours.

On occasions when there is not a psychiatrist available to accept the referral Intake notifies the referring practitioner.

KPH_Refer_APHA-admissions