Albert Road Clinic
is centred on People Caring for People. Our aim is to ensure you receive high quality, safe and effective clinical care whilst in our facilities. We are committed to providing excellence in all our services and look for opportunities to improve at each stage of journey with us.
Ramsay Health Care hospitals, facilities and services all hold the necessary accreditation with the relevant authorities. Accreditation is one way we assure the community that Ramsay Health Care meets the high standards set for health service providers and the level of care that consumers can expect from our services.
Albert Road Clinic
operates under Ramsay Health Care’s comprehensive Patient Safety and Clinical Quality Framework which consists of five key areas designed to produce reliable, safe, and effective outcomes:
Click on the interactive framework for more details about each section
Ramsay Health Care Australia is centred on People Caring for People.
Our Framework reflects the central role our staff, credentialed
clinicians, consumers, patients and their families, play in the provision
of high quality clinical care.
Ramsay Health Care Australia recognises the requirement for
continuous improvement to ensure safe and effective clinical
outcomes. The encouragement of local improvement initiatives,
identification and dissemination of best practice, use of data for
improvement, and consideration of human factors are supported
across the organisation.
Ramsay Health Care Australia recognises a positive safety culture and a
focus on effective teamwork and resilience can reduce adverse events
and improve clinical outcomes. To ensure high quality and safe care,
Ramsay Health Care Australia promotes a culture that encourages and
supports: the reporting of, and learning from, incidents; building effective
leaders and clinical teams; and, staff and credentialed clinicians to speak
up for patient safety.
Ramsay Health Care Australia has established robust structures and
processes for the establishment and monitoring of clinical governance
processes across the organisation.
Ramsay Health Care Australia recognises that on rare occasions
adverse events occur; we aim to build a high reliability system
through the comprehensive analysis of incidents, sharing of lessons
learnt, establishment of robust Morbidity and Mortality reviews and
implementation of evidence based care.
Click on the icons below to find more information about the safety and quality of our services
An initiative that allows patients, their relatives, or carers, to call for rapid assistance when they believe something is ‘not right’ with the clinical condition of the patient.
An evidence-based framework which escalates awareness of patient safety and encourages staff to challenge potentially risky behaviour.
General Enquiries 03 9256 8311
Fax 03 9256 8361