Culture for Safety and Improvement
Ramsay Health Care Australia recognises a positive safety culture and a
focus on effective teamwork and resilience can reduce adverse events
and improve clinical outcomes. To ensure high quality and safe care,
Ramsay Health Care Australia promotes a culture that encourages and
supports: the reporting of, and learning from, incidents; building effective
leaders and clinical teams; and, staff and credentialed clinicians to speak
up for patient safety.
- Speak up for Patient Safety
A culture that supports all staff, both clinical and non-clinical, and credentialed clinicians to speak up when then they
perceive a patient to be at risk is encouraged and promoted. The Vanderbilt framework for Promoting Professional
Accountability is adopted across Ramsay Health Care via our Speak Up for Patient Safety initiative.
- Team Effectiveness
The implementation of team based improvement initiatives are encouraged. The organisation supports openness,
transparency and analysis of incidents to provide team based learning opportunities. Practices to support effective
team work are encouraged including team based bedside clinical handover, active patient rounding, and the
implementation of safety huddles.
- Leadership
The development of effective clinical leaders, and identification of emerging clinical leaders, is promoted across the
organisation. Leadership training is provided and practises of effective leaders are encouraged including executive
walk rounds.
- Building Workforce Capability
The training and development of the workforce in patient safety and clinical quality initiatives is recognised as
essential, and is supported across the organisation. The roles and responsibilities for the workforce in relation to
patient safety and clinical quality are well defined in role descriptions.